Move Gleap Tickets to Salesforce® Service Cloud
Importing data into Salesforce® Service Cloud can be overwhelming for most companies. The entire manual import process is not meant to be made by the unexperienced or people with little knowledge about programming and coding. You will probably also to face the issue of your help desk software provider and their antipathy with helping you abandon their platform. After all, you will be their lost client. But relax, there’s still a way to migrate your records without stress.
Limited Import Options
Salesforce® Service Cloud doesn’t offer easy strategies for moving records from the Gleap into their system.
You will have to use a number of approaches such as CSV for contacts, conversations with excel, as well as other means for users, knowledge base and a lot more. While it looks like you have a plethora of migration choices, all of them collectively require manual migration.
Lack of Specialists
You can use API, CSV, and other techniques for moving records to Salesforce® Service Cloud. Though, you’re going to need an expert IT personnel to control the import process.
If you don’t have one within your team, you’re going to have to hire a new one. And then you’ll have to find out if the created script will act exactly as planned.
Manual Transition is Unpredictable
You can save a few dollars doing the migration yourself. The possibility is small though.
You might end up losing your info anyways. And, you may have to go through a record regain procedure and still lose information after the restore level.
Making Data Migration Simpler
Moving records from your Gleap to Salesforce® Service Cloud mustn’t be a nightmare. In fact, we can make the process as easy as pie. You no more have to waste time moving things around and hoping for the best once the process is begun. Simply imagine the restarts and restorations that would have to take place when you make a mistake on both ends. Devote some time to what matters most – keeping your customers satisfied. We will cope with the other parts of the transfer!
Import from Gleap to Salesforce® Service CloudOur Service - Your Win
With hard work daily, our team has spent years of practicing and experience and can add them to managing your data transition.
We can deal with different kinds of transfers from and to help desk or helpdesk-like systems.
We move everything, with no restrictions to Salesforce® Service Cloud with our data transition tool. And we’re presenting the following benefits:
Downtime is a Thing of the Past
With our methods, we can bring downtimes to the end. We understand that you need to continue with duties at once. Migration times will be so low that you won’t even notice it . And then your staff can resume their daily tasks of caring for clients.
Test it First
A successful migration process should have a trial stage. This guarantees that the whole process will be successful, and you can notice any possible errors and eliminate them before starting the real thing. Our professionals have created a tool that enables you set up endless free demos so that you can assess the process and forecast any problems.
No Frills Data Import to Salesforce®
Working with our tool is nothing to worry about. It requires no downloads, applications to install, or even code to write. Transfer records to Salesforce® Service Cloud with ease.
Preserving Ticket Structure
Another issue with data transition is the integrity of records. What kind of use do moved tickets have when they are scattered or have some information missing. That’s why we have reliable serviceability check before we release our tool. We’re guaranteeing that you’ll have a pleasant experience transferring your records.
Why You Should Use Our Migration Tool
Data Safety and Privacy
Most companies are scared of using data transition services for fear of information leaks. We understand your needs and we assure you that your information will only be used throughout the migration process. All info will be kept strictly confidential.
Data Transfer Support
Our team of professionals will always be on standby to help you during the transfer . You’ll be led throughout the transition and we’ll also ensure that everything is working as intended.
Information Security
Our developers have built tools that won’t modify the data in any way. The transition process will transfer your data from the source to the target without changes or loss of information.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
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Tickets
with replies, notes and attachments
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Contact
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Companies
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Agents
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Agents Groups
Knowledge Base Objects
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Articles
with images and attachments
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Categories
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Folders
The Salesforce® Service Cloud Import Process
First thing first
Like with any successful migration, preparing is needed. Sign in to Service Cloud and create custom fields and user accounts. For the moment, triggers and automation rules must be disabled.
Login your Gleap
It’s time to move to your Gleap and find the security keys and credentials. You’ll use this to link your Gleap with Salesforce® Service Cloud and initiate the transfer process.
Linking Salesforce® Service Cloud
After, get back to Salesforce® Service Cloud and get keys and credentials. You’ll also have to provide these in the import tool in order to finalize the connection.
Keeping Data Structure
You can also choose which data you want to be migrated and to which fields they belong. Or if you have any additional requirements for your transition, you can ask an customization.
Test the Migration
As soon as you’re prepared, it’s time for a trial run. The free trial enables you do a transition process and check a small amount of records for integrity and success. Plus, you are able to start it as many times as you need.
Migrating to Service Cloud
After performing a free demo, you need to transfer your data. To simplify the process, choose a time when your support team is the least busy and initiate the migration .
Hear from our satisfied clients
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The service was excellent, the pricing and process were clear. Support was excellent! Even though it took us two months to pull the trigger, support was always there to help us out. -
The product and service are fantastic. Even if you are a beginner, they would help you. We transfer our data from Jira Service Desk to Salesforce Service Cloud easily. Support Team held our hand during the whole process.
Automatic Migration Tool
You can request a trial run of our data transition tool serviceability. You’ll see the entire procedure, get a feel of the service, and see the data that’s moved. Migrate your records right now!
Move to Salesforce® with our Expert Team
Still worry about managing everything by yourself? Our professionals are always online to aid you. We can give you a price estimate today!