Import Missive Tickets to Salesforce® Service Cloud
Importing your records into Salesforce® Service Cloud can be overwhelming for the majority of people. The complete manual import process is not rarely possible to be successfully made by newbies or people with little knowledge about programming or coding. You'll likely also to face the issue of your help desk software provider and their unwillingness to help you get out of their platform. Sure, you will end up being their lost client. But don’t fret, there’s still a way to migrate your data avoiding all the fuss.
Limited Import Choices
Salesforce® Service Cloud doesn’t offer clear strategies for moving data from the Missive directly into their system.
You will have to use various approaches such as CSV for contacts, conversations with excel, as well as other means for user base, knowledge base and more. While it may seem that sound like you have a plethora of migration options, all of them together fall under manual transfer.
No Team of Specialists
You can use API, CSV, and other techniques to transfer to Salesforce® Service Cloud. Though, you’re going to require a professional IT staff to watch over the transition .
If you don’t have one within your team, you’re going to have to employ a new one. And then you’ll have to find out if the written code will work exactly as expected.
Manual Migration is Riskier
You can spare a few dollars conducting the transfer alone. The possibility is small though.
You might wind up losing your records anyways. Moreover, you may have to suffer a record retrieval process and still miss a part of records after the restore point.
Making Data Import Seamless
Transferring records from your Missive to Salesforce® Service Cloud shouldn’t be complicated. Indeed, we can make the process a piece of cake. You no longer have to lose time migrating records on and off and hoping for the best once the process is begun. Merely imagine the restarts and restorations that would have to take place in case you make a mistake on both ends. Invest time in what matters most – making your customers satisfied. We’ll deal with the rest of the import!
Import from Missive to Salesforce® Service CloudOur Team - Your Win
Working hard daily, our staff has spent many years of practicing and experience and can apply them to controlling your data import.
We can cope with a variety of migrations from and to help desk or helpdesk-like systems.
We move everything, with no restrictions to Salesforce® Service Cloud with our import tool. And we’re providing the next guarantees:
Downtime is a Thing of the Past
With our methods, we can bring downtimes to the end. We get that you need to proceed with your activities at once. Transition times will turn out to be so short that you won’t even notice it . And then your team can continue doing their daily business of caring for clients.
Test it First
A successful migration process should have a trial phase. This guarantees that the complete process will be successful, and you will have a chance to see any possible errors and fix them before doing the real thing. Our specialists have built a tool that gives you endless free trials so that you can see the process and anticipate any errors.
No Frills Data Import to Salesforce®
You won’t have to worry about using our tool. It requires no uploads, applications to set up, or even code to make. Move records to Salesforce® Service Cloud seamlessly.
Maintaining Ticket Structure
Another problem with data transition is the integrity of tickets. What kind of point do transferred tickets have when they are corrupted or have some information lost. That’s why we have reliable testing before we use our tool. We’re guaranteeing that you’ll have an easy time migrating your tickets.
Why You Should Choose Our Migration Tool
Data Safety and Privacy
Most people are scared of using import services for anxiety about information leaks. We understand your needs and we assure you that your information will only be used in the transfer process. Everything will be kept strictly confidential.
Import Support
Our team of specialists will always be on standby to help you out during the migration . You’ll be guided throughout the migration and we’ll also ensure that everything is working as expected.
Information Security
Our developers have built tools that won’t change the data anyhow. The migration process will transfer your data from the source to the target without modifications or loss of information.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Salesforce® Service Cloud Import Process
First thing first
Like with any successful import, preparing is required. Sign in to Service Cloud and create custom fields and user accounts. Until now, triggers and automation rules should be disabled.
Login your Missive
It’s time to move to your Missive and get the security keys and other credentials. You’ll use this to link your Missive with Salesforce® Service Cloud and initiate the migration process.
Linking Salesforce® Service Cloud
Then, get back to Salesforce® Service Cloud and generate keys and other credentials. You’ll also have to provide these in the data transition tool in order to finish the connection.
Preserving Data Structure
You can also adjust which data you need to be migrated and where they should be placed. Or in case of additional needs for your import, you can order an customization.
Test the Process
Once you’re ready, it’s time for a demo run. The free trial enables you complete a migration process and examine a small portion of records for correspondence and success. Plus, you are able to perform it as many times as you need.
Importing to Service Cloud
After doing a free demo, it’s time to transfer your records. To make things easier, pick a time when your support department is the least loaded and begin the import process.
Hear from our satisfied clients
The service was excellent, the pricing and process were clear. Support was excellent! Even though it took us two months to pull the trigger, support was always there to help us out.
The product and service are fantastic. Even if you are a beginner, they would help you. We transfer our data from Jira Service Desk to Salesforce Service Cloud easily. Support Team held our hand during the whole process.
Automatic Migration Service
You can request a trial run of our import tool serviceability. You’ll see the whole procedure, get a feel of the service, and check the records that are transferred. Migrate your records today!
Salesforce® Service Cloud Import with our Specialists
Still feeling anxious about managing everything on your own? Our expert team members are always at standby to support you. We can offer you a price estimation today!