Transfer NinjaOne Tickets to Salesforce® Service Cloud
Importing your records into Salesforce® Service Cloud can be challenging for a great number of businesses. The entire manual migration process is not rarely possible to be successfully made by beginners or people with little understanding of programming or coding. You'll likely also to face the issue of your help desk software provider and their antipathy with helping you abandon their platform. After all, you will be their lost user. But relax, there’s still a way to import your customer records without stressing out.
Limited Import Methods
Salesforce® Service Cloud doesn’t offer seamless strategies for moving customer info from your NinjaOne to their system.
You would have to use several ways such as CSV for contacts, conversations with excel, as well as other methods for users, knowledge base and even more. While it may seem that sound like you have a lot of migration choices, all of them collectively require manual importation.
Absence of Specialists
You can use API, CSV, and other techniques to move data to Salesforce® Service Cloud. However, you’re going to have a skilled IT personnel to watch over the transition process.
If you don’t have one among your team, you’re going to have to employ a new one. And then you’ll have to find out if the created script will act exactly as intended.
Manual Import is Unsafe
You could spare a few bucks managing the import yourself. The chances are small though.
You might wind up losing your data anyways. What is more, you may have to suffer a data regain process and still lose information after the restore level.
Making Data Transfer Easier
Migrating data from your NinjaOne to Salesforce® Service Cloud doesn’t have to be stressful. Really, we can make it as easy as pie. You no longer have to lose time moving things around and wish for the best once the process is started. Simply imagine the restarts and restorations that would have to take place when you make a mistake on both ends. Spend some time working on things that matter most – keeping your customers pleased. We will take care of the remaining part of the transfer!
Import from NinjaOne to Salesforce® Service CloudOur work - Your Success
Putting efforts into our work daily, our staff has taken a lot of time training and expertise and can apply them to controlling your data migration.
We can manage all sorts of migrations from and to help desk or helpdesk-like software.
We move everything, with no limits to Salesforce® Service Cloud with our migration tool. And we’re giving the next avantages:
Downtime is a Thing of the Past
With our methods, we can finish downtimes. We get that you should proceed with your daily business as soon as possible. Transition times will turn out to be so low that they won’t even be noticeable for you or your customers . And then your team can continue doing their daily tasks of caring for clients.
Test it First
A successful migration process should have a testing step. This ensures that the entire process will be successful, or you can see any weaknesses and correct them before setting up the real thing. Our specialists have created a tool that gives you endless free demos so that you can assess the process and predict any mistakes.
No Frills Data Import to Salesforce®
Using our service is a seamless experience with no frills. It doesn’t require any uploads, software to set up, or even script to write. Move data to Salesforce® Service Cloud simply.
Preserving Ticket Integrity
Another challenge of data transition is the integrity of data. What point do migrated records have when they are corrupted or have data missing. That’s why we have rigid testing before we use our tool. We’re guaranteeing that you’ll have an easy time transferring your records.
Why You Should Decide On Our Migration Services
Data Safety and Privacy
Most businesses are afraid to use migration tools for anxiety about data leaks. We know what your needs in this case are and we make certain that your data will only be used throughout the import process. Everything will be kept confidential.
Migration Assistance
Our team of experts will always be online to help you out with the data transition process. You will be guided during the transfer and we’ll also make certain that everything is working as expected.
Information Safety
Our developers have built tools that won’t replace the information anyhow. The import process will move your data from point A to point B with no alterations or missing information.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Salesforce® Service Cloud Import Process
Import Preparation
As with any successful transfer, preparation is recommended. Login to your Service Cloud account and create custom fields and agent profiles. For now, triggers and automation rules have to be disabled.
Login your NinjaOne
It’s time to move to your NinjaOne and copy the security tokens and other credentials. You’ll be needing this to connect your NinjaOne with Salesforce® Service Cloud and set up the migration process.
Linking Salesforce® Service Cloud
After this, get back to Salesforce® Service Cloud and create tokens and other credentials. You’ll also need these in the import wizard to complete the linking.
Keeping Records Structure
You can also choose which records you need to be transferred and where they should be placed. Or in case there are extra needs for your import, you can ask an personalization.
Test the Import
When you’re set, it’s time for a demo run. The free trial lets you conduct a data importing process and check a small portion of data for integrity and correctness. Plus, you can start it as many times as you need.
Transferring to Service Cloud
After conducting a free test, you have to move your records. To make the process simpler, choose a time when your support department is the least loaded and initiate the data transfer process.
Hear from our satisfied clients
The service was excellent, the pricing and process were clear. Support was excellent! Even though it took us two months to pull the trigger, support was always there to help us out.
The product and service are fantastic. Even if you are a beginner, they would help you. We transfer our data from Jira Service Desk to Salesforce Service Cloud easily. Support Team held our hand during the whole process.
Automatic Import Service
You can request a trial run of our migration tool functionality. You’ll see the complete process, get an idea of the wizard, and check the data that’s imported. Migrate your data right now!
Migrate to Salesforce® with our Experts
Still feel nervous about managing everything alone? Our experts are always ready to help you out. We can give you a price estimation today!