Transfer Oracle Service Cloud (RightNow) Data to Salesforce Service Cloud
Moving data into Salesforce Service Cloud can be frustrating for the majority of people. The full manual import process is not meant to be made by the unexperienced or people with little understanding of programming and coding. You will likely also to face the challenge of your help desk software provider and their antipathy with helping you leave their platform. After all, you will end up being their lost user. But relax, there’s still a way to transfer your data without all the fuss.
Limited Import Methods
Salesforce Service Cloud doesn’t offer seamless ways to import records out of your Oracle Service Cloud (RightNow) directly into their system.
You will have to use various approaches such as CSV for contacts, conversations with excel, as well as other methods for users, knowledge base and more. While it seems like you have a plethora of transfer alternatives, all of them together depend on manual importation.
Absence of Professionals
You can use API, CSV, and other ways to transfer to Salesforce Service Cloud. Still, you’re going to require a professional IT team to control the import process.
If you don’t have one among your team, you’re going to have to find a new one. And then you’ll have to examine if the final code will run exactly as intended.
Manual Import is Unpredictable
You could save a little money conducting the transfer by yourself. The possibility is small though.
You might end up losing your info anyways. Moreover, you may have to go through a record retrieval procedure and still miss some records after the restore stage.
Making Data Transfer Easier
Migrating data from your Oracle Service Cloud (RightNow) to Salesforce Service Cloud mustn’t be stressful. Indeed, we can make the process a breeze. You no more have to waste time moving things around and wish for the best once the process is begun. Merely imagine the reboots and restorations that would have to take place when you make an error on both ends. Spend some time working on what matters most – making your customers pleased. We will take care of the rest of the transfer!
Import from Oracle Service Cloud (RightNow) to Salesforce Service CloudOur work - Your Success
Putting efforts into our work every day, our team has taken many years of practicing and experience and can add them to managing your data transition.
We can manage all sorts of transfers from and to help desk or helpdesk-like platforms.
We move everything, with no limits to Salesforce Service Cloud with our data transition tool. And we’re giving the following guarantees:
Downtime is a Thing of the Past
With our methods, we can finish downtimes. We understand that you have to resume activities at once. Migration times will be so low that they won’t even be noticeable for you or your customers . And then your staff can go on with their daily business of pampering your clients.
Test it First
A successful migration process should have a testing stage. This assures that the complete process will be successful, and you will be able to notice any weaknesses and eliminate them before doing the real thing. Our experts have built a tool that enables you set up endless free demos so that you can overview the process and predict any errors.
No Frills Data Import to Salesforce
Using our service is a seamless experience with no frills. It doesn’t require any downloads, software to install, or even code to create. Transfer data to Salesforce Service Cloud seamlessly.
Preserving Ticket Integrity
Another challenge of data migration is the integrity of records. What use do transferred tickets have when they are scattered or have data missing. That’s why we have redular serviceability check before we launch our tool. We’re guaranteeing that you’ll have a pleasant experience moving your records.
Why You Should Decide On Our Migration Services
Data Safety and Privacy
Most businesses are afraid to use data transition apps for fear of information leaks. We understand your needs and we make sure that your data will only be used throughout the transfer process. All info will be kept strictly confidential.
Migration Assistance
Our team of experts will always be online to help you with the migration . You’ll be led during the transition and we’ll also assure that everything is working as planned.
Information Safety
Our developers have created tools that won’t modify the records in any way. The migration process will transfer your data from the source to the target with no changes or missing information.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Salesforce Service Cloud Import Process
Import Preparation
As with any successful migration, prep work is required. Sign in to Service Cloud and create custom fields and user profiles. For the moment, triggers and automation rules should be disabled.
Login your Oracle Service Cloud (RightNow)
It’s time to go over to your Oracle Service Cloud (RightNow) and find the security tokens and credentials. You’ll use this to link your Oracle Service Cloud (RightNow) with Salesforce Service Cloud and begin the transfer process.
Linking Salesforce Service Cloud
After this, go back to Salesforce Service Cloud and get tokens and credentials. You’ll also have to provide these in the migration tool to finalize the linking.
Keeping Records Structure
You can also choose which records you want to be moved and to which fields they belong. Or in case of additional requirements for your transition, you can ask an personalization.
Test the Import
When you’re set, it’s time for a trial run. The free trial allows you complete a migration process and review a small amount of data for integrity and correctness. Plus, you are able to perform it as many times as you wish.
Transferring to Service Cloud
After conducting a free test, you need to migrate your data. To make things easier, select a time when your support team is the least busy and initiate the import .
Hear from our satisfied customers
The service was excellent, the pricing and process were clear. Support was excellent! Even though it took us two months to pull the trigger, support was always there to help us out.
The product and service are fantastic. Even if you are a beginner, they would help you. We transfer our data from Jira Service Desk to Salesforce Service Cloud easily. Support Team held our hand during the whole process.
Automatic Import Tool
You can request a free demonstration of our data transition tool reliability. You’ll see the whole procedure, get a feel of the service, and see the data that’s transferred. Migrate your records today!
Migrate to Salesforce with our Experts
Still feel nervous about doing things by yourself? Our experts are always at standby to aid you. We can provide you with a price estimate today!