Move SolarWinds Service Desk Tickets to Salesforce Service Cloud
Importing data into Salesforce Service Cloud can be overwhelming for the majority of businesses. The complete manual import process is not meant to be made by newbies or people with little understanding of programming or coding. You will likely also to face the problem of your help desk vendor and their unwillingness to help you leave their platform. Sure, you will end up being their lost client. But relax, there’s still a way to transfer your data avoiding all the fuss.
Limited Import Options
Salesforce Service Cloud doesn’t offer easy strategies for moving data from the SolarWinds Service Desk directly into their system.
You will have to use several approaches such as CSV for contacts, conversations with excel, as well as other means for user base, knowledge base and even more. Even though it seems like you have a lot of import alternatives, all of them together depend on manual migration.
Lack of Specialists
You are able to use API, CSV, and other techniques to import to Salesforce Service Cloud. Though, you’re going to require a skilled IT staff to watch over the import .
If you don’t have one among your staff, you’re going to have to find a new one. And then you’ll have to check if the final code will run exactly as planned.
By Hand Transition is Riskier
You can save a few dollars conducting the import alone. The possibility is small though.
You might end up losing your records anyways. What is more, you may have to suffer a record retrieval procedure and still miss some records after the restore stage.
Making Data Migration Simpler
Moving records from your SolarWinds Service Desk to Salesforce Service Cloud shouldn’t be stressful. Indeed, we can make the process a piece of cake. You no longer have to waste time migrating records on and off and wish for the best as soon the process is initiated. Merely imagine the resets and restorations you’d have to do in case you make a mistake on both ends. Devote some time to what matters most – making your customers satisfied. We will cope with the rest of the import!
Import from SolarWinds Service Desk to Salesforce Service CloudOur Service - Your Win
With hard work daily, our team has taken many years of practicing and expertise and can apply them to managing your data import.
We can take care of different kinds of transfers from and to help desk or helpdesk-like systems.
We can transfer everything, with no restrictions to Salesforce Service Cloud with our import tool. And we’re giving the next avantages:
Say No To Downtime
Using our methods, we can bring downtimes to the end. We understand that you need to go on with daily business as soon as possible. Transition times will be so short that they won’t even be noticeable for you or your customers . And then your team can go on with their daily business of catering to customers.
Try it Out First
A successful importing process should have a trial phase. This guarantees that the complete process will be successful, and you will have a chance to see any weak points and fix them before setting up the full migration. Our experts have built a tool that enables you set up unlimited free trials so that you can overview the process and forecast any problems.
No Frills Data Migration to Salesforce
Working with our tool is nothing to worry about. It requires no downloads, software to set up, or even code to make. Move records to Salesforce Service Cloud easily.
Sustaining Ticket Structure
Another issue with data transition is the integrity of tickets. What point do migrated records have when they are corrupted or have some information lost. That’s why we have redular testing before we launch our tool. We’re guaranteeing that you’ll have a pleasant experience moving your tickets.
Why You Should Use Our Migration Tool
Data Security and Privacy
Most companies are scared of using import services for anxiety about information leaks. We know what your needs in this case are and we make sure that your information will only be used in the import process. Everything will be kept strictly confidential.
Data Transfer Support
Our team of professionals will always be on standby to help you with the migration . You will be guided throughout the migration and we’ll also assure that everything is running as planned.
Data Security
Our tech team have built tools that won’t change the data anyhow. The import process will move your data from the source to the target without modifications or missing data.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Salesforce Service Cloud Import Process
First thing first
Like with any successful import, preparing is required. Sign in to your Service Cloud profile and create custom fields and user accounts. Until now, triggers and automation rules have to be turned off.
Login your SolarWinds Service Desk
It’s high time to move to your SolarWinds Service Desk and get the security tokens and other credentials. You’ll use this to connect your SolarWinds Service Desk with Salesforce Service Cloud and begin the transfer process.
Connecting Salesforce Service Cloud
After, get back to Salesforce Service Cloud and generate tokens and other credentials. You’ll also have to provide these in the data transition tool in order to finish the linking.
Saving Data Structure
You can also change which data you want to be migrated and where they should be placed. Or in case there are extra needs for your transition, you can order an personalization.
Test the Migration
As soon as you’re prepared, it’s time for a free trial. The free trial enables you complete a data importing process and examine a small portion of records for correspondence and correctness. In addition, you are able to perform it as many times as you want.
Migrating to Service Cloud
After performing a free demo, it’s time to transfer your records. To make the process simpler, pick a time when your support department is the least busy and begin the data transfer process.
Hear from our happy clients
The service was excellent, the pricing and process were clear. Support was excellent! Even though it took us two months to pull the trigger, support was always there to help us out.
The product and service are fantastic. Even if you are a beginner, they would help you. We transfer our data from Jira Service Desk to Salesforce Service Cloud easily. Support Team held our hand during the whole process.
Automated Migration Tool
You can ask for a trial run of our import tool serviceability. You’ll see the whole procedure, get an idea of the service, and see the records that are imported. Move your records today!
Move to Salesforce with our Expert Team
Still worry about managing everything on your own? Our experts are always at standby to support you. We can offer you a price estimation today!