Transfer SolarWinds Web Help Desk Data to Salesforce Service Cloud
Moving data into Salesforce Service Cloud can be overwhelming for the majority of people. The complete manual migration process is not meant to be made by the unexperienced or people with little understanding of programming and coding. You'll likely also to meet the issue of your help desk software provider and their unwillingness to help you leave their system. Sure, you will end up being their lost customer. But don’t fret, there’s still a way to transfer your customer records without stressing out.
Limited Import Methods
Salesforce Service Cloud doesn’t offer seamless ways to import records from the SolarWinds Web Help Desk directly into their system.
You would have to use a number of ways such as CSV for contacts, conversations with excel, as well as other methods for user base, knowledge base and even more. Even though it may seem that sound like you have loads of migration options, all of them collectively depend on manual migration.
Absence of Professionals
You can use API, CSV, and other ways to transfer to Salesforce Service Cloud. Though, you’re going to require a professional IT staff to control the import .
If you don’t have one among your staff, you’re going to have to employ one. And then you’ll have to find out if the written script will run exactly as planned.
Manual Transfer is Unpredictable
You could save a few dollars conducting the transfer alone. The chances are small though.
You might end up losing your info anyways. What is more, you may have to go through a data restoration procedure and still miss a part of information after the restore stage.
Making Data Transfer Effortless
Migrating data from your SolarWinds Web Help Desk to Salesforce Service Cloud mustn’t be a problem. Indeed, we can make it a piece of cake. You no more have to waste time migrating records on and off and wish for the best as soon the process is started. Just imagine the restarts and restorations that would have to take place in case you make a mistake on both ends. Devote some time to things that matter most – making your customers happy. We’ll cope with the remaining part of the transfer!
Import from SolarWinds Web Help Desk to Salesforce Service CloudOur work - Your Success
Putting efforts into our work every day, our team has taken many years of training and experience and can add them to managing your data transition.
We can handle all kinds of transfers from and to help desk or helpdesk-like systems.
We move everything, with no limits to Salesforce Service Cloud with our data transition tool. And we’re offering the next guarantees:
Downtime is a Thing of the Past
With our methods, we can finish downtimes. We understand that you need to go on with activities at once. Migration times will be so short that they won’t even be noticeable for you or your customers . And then your staff can continue doing their activities of caring for clients.
Test it First
A successful migration process should have a testing stage. This guarantees that the complete process will be successful, or you will have a chance to notice any pitfalls and eliminate them before setting up the full migration. Our specialists have made a tool that enables you set up endless free trials so that you can overview the process and forecast any mistakes.
No Frills Data Import to Salesforce
Using our service is a seamless experience with no frills. It doesn’t require any downloads, software to set up, or even script to make. Transfer data to Salesforce Service Cloud simply.
Maintaining Ticket Integrity
Another challenge of data migration is the integrity of records. What point do transferred tickets have when they are scattered or have data lost. That’s why we have rigid serviceability check before we use our tool. We assure you that you’ll have a pleasant experience migrating your tickets.
Why You Should Decide On Our Migration Services
Data Safety and Privacy
Most businesses are afraid to use data transition services for anxiety about data leaks. We understand your needs and we make certain that your data will only be used in the import process. All info will be kept confidential.
Migration Assistance
Our team of experts will always be online to help you with the migration process. You’ll be led during the transition and we’ll also make certain that everything is running as expected.
Information Safety
Our developers have created tools that won’t modify the data anyhow. The migration process will transfer your data from point A to point B with no changes or missing data.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Salesforce Service Cloud Import Process
Import Preparation
As with any successful migration, preparing is required. Login to Service Cloud and create custom fields and agent profiles. For the moment, triggers and automation rules have to be turned off.
Login your SolarWinds Web Help Desk
It’s time to go over to your SolarWinds Web Help Desk and find the security tokens and other credentials. You’ll be needing this to link your SolarWinds Web Help Desk with Salesforce Service Cloud and set up the transfer process.
Linking Salesforce Service Cloud
After this, go back to Salesforce Service Cloud and get tokens and other credentials. You’ll also need these in the data transition wizard to finalize the linking.
Preserving Records Structure
You can also adjust which records you want to be migrated and where they should be placed. Or in case of additional requirements for your transition, you can order an personalization.
Test the Import
When you’re all set, it’s time for a free trial. The free trial enables you complete a migration process and examine a small amount of data for correspondence and correctness. In addition, you can set it up as many times as you need.
Transferring to Service Cloud
After conducting a free test, you need to transfer your records. To make things easier, pick a time when your support team is the least busy and begin the data transfer .
Hear from our satisfied customers
The service was excellent, the pricing and process were clear. Support was excellent! Even though it took us two months to pull the trigger, support was always there to help us out.
The product and service are fantastic. Even if you are a beginner, they would help you. We transfer our data from Jira Service Desk to Salesforce Service Cloud easily. Support Team held our hand during the whole process.
Automatic Import Tool
You can request a free demonstration of our data transition tool serviceability. You’ll see the whole process, get a feel of the wizard, and see the records that are imported. Move your data now!
Migrate to Salesforce with our Professionals
Still feel nervous about doing things by yourself? Our specialists are always at standby to help you out. We can offer you a price estimate today!