Move Spiceworks Tickets to Salesforce Service Cloud
Importing your records into Salesforce Service Cloud can be frustrating for a great number of people. The entire manual migration process is not meant to be made by the unexperienced or people with little understanding of programming or coding. You'll likely also to face the problem of your help desk software provider and their reluctance to help you get out of their platform. Sure, you will end up being their lost client. But don’t worry, there’s still a way to import your customer records without stressing out.
Limited Import Options
Salesforce Service Cloud doesn’t offer easy strategies for moving customer info out of your Spiceworks to their system.
You would have to use several ways such as CSV for contacts, conversations with excel, as well as other methods for user base, knowledge base and a lot more. Even though it may seem that sound like you have a plethora of import options, all of them collectively fall under manual transfer.
Lack of Specialists
You are able to use API, CSV, and other techniques to import to Salesforce Service Cloud. Still, you’re going to have a professional IT personnel to watch over the import .
If you don’t have one among your staff, you’re going to have to employ a new one. And then you’ll have to check if the written script will work exactly as expected.
By Hand Transfer is Unsafe
You could spare a little money managing the transfer yourself. The chances are little though.
You might end up losing your info anyways. And, you may have to suffer a data regain process and still miss a part of information after the restore point.
Making Data Migration Effortless
Moving data from your Spiceworks to Salesforce Service Cloud doesn’t have to be stressful. Really, we can make it as easy as pie. You no longer have to waste time migrating records on and off and wish for the best as soon the process is set up. Simply imagine the resets and restorations that would have to take place if you make an error on both ends. Invest time in things that matter most – making your customers satisfied. We’ll cope with the remaining part of the transfer!
Import from Spiceworks to Salesforce Service CloudOur Service - Your Success
With hard work daily, our staff has taken a lot of time training and expertise and can apply them to managing your data transition.
We can handle all kinds of migrations from and to help desk or helpdesk-like platforms.
We can transfer everything, with no limits to Salesforce Service Cloud with our migration tool. And we’re giving the next guarantees:
Say No To Downtime
Using our methods, we can finish downtimes. We get that you have to go on with activities as soon as possible. Transition times will be so short that they won’t even be noticeable for you or your customers . And then your team can continue doing their daily tasks of catering to clients.
Try it Out First
A successful importing process should have a testing step. This assures that the entire process will be successful, or you can see any pitfalls and eliminate them before starting the full migration. Our specialists have created a tool that gives you endless trial runs so that you can see the process and anticipate any mistakes.
No Frills Data Migration to Salesforce
Working with our tool is nothing to worry about. It doesn’t require any uploads, software to set up, or even script to write. Move data to Salesforce Service Cloud seamlessly.
Saving Ticket Integrity
Another issue with data transition is the integrity of data. What point do transferred records have when they are corrupted or have data lost. That’s why we have rigid testing before we use our tool. We’re guaranteeing that you’ll have an easy time migrating your data.
Why You Should Use Our Migration Services
Data Security and Privacy
Most companies are afraid to use migration apps for anxiety about data leaks. We know what your needs in this case are and we ensure you that your data will only be used in the migration process. Everything will be kept confidential.
Data Transfer Assistance
Our team of professionals will always be online to help you out with the data transition process. You will be guided during the transition and we’ll also make certain that everything is running as expected.
Data Safety
Our tech team have built tools that won’t replace the records anyhow. The migration process will move your data from point A to point B with no changes or missing data.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The Salesforce Service Cloud Import Process
Migration Preparation
As with any successful transfer, prep work is recommended. Login to your Service Cloud profile and create custom fields and agent profiles. For the moment, triggers and automation rules must be turned off.
Login your Spiceworks
It’s high time to move to your Spiceworks and copy the security tokens and other credentials. You’ll be needing this to connect your Spiceworks with Salesforce Service Cloud and start the transfer process.
Connecting Salesforce Service Cloud
After, get back to Salesforce Service Cloud and create tokens and other credentials. You’ll also need these in the import wizard to finalize the linking.
Adjusting Records Structure
You can also set which records you need to be moved and where they should be placed. Or in case of extra needs for your transition, you can order an personalization.
Test the Migration
As soon as you’re all set, it’s time for a demo migration. The free trial allows you conduct a migration process and check a small portion of data for correspondence and correctness. In addition, you can start it as many times as you want.
Migrating to Service Cloud
After performing a free test, you have to migrate your records. To make things easier, choose a time when your support department is the least busy and begin the migration process.
Hear from our happy clients
The service was excellent, the pricing and process were clear. Support was excellent! Even though it took us two months to pull the trigger, support was always there to help us out.
The product and service are fantastic. Even if you are a beginner, they would help you. We transfer our data from Jira Service Desk to Salesforce Service Cloud easily. Support Team held our hand during the whole process.
Automated Import Service
You can ask for a trial run of our migration tool reliability. You’ll see the complete process, get an idea of the wizard, and see the records that are moved. Move your data right now!
Move to Salesforce with our Professionals
Still worry about managing everything alone? Our experts are always ready to assist you. We can give you a price estimation today!