Import Unthread Data to Salesforce® Service Cloud
Moving data into Salesforce® Service Cloud can be frustrating for the majority of companies. The full manual migration process is not meant to be made by beginners or people with little knowledge about programming or coding. You'll likely also to face the issue of your help desk software provider and their unwillingness to help you abandon their platform. It’s obvious, you will be their lost customer. But relax, there’s still a way to import your customer records without all the fuss.
Limited Import Choices
Salesforce® Service Cloud doesn’t offer clear ways to import data out of your Unthread directly into their system.
You would have to use many ways such as CSV for contacts, conversations with excel, as well as other methods for users, knowledge base and more. While it may seem that sound like you have a lot of migration options, all of them together require manual importation.
No Team of Professionals
You are able to use API, CSV, and other ways in order to import to Salesforce® Service Cloud. Still, you’re going to require an expert IT team to manage the import process.
If you don’t have one within your team, you’re going to have to employ a new one. And then you’ll have to find out if the written code will act exactly as intended.
By Hand Import is Riskier
You could save a little money conducting the migration by yourself. The chances are slim though.
You might end up losing your data anyways. Moreover, you may have to suffer a data regain process and still miss a part of records after the restore level.
Making Data Import Easier
Transferring data from your Unthread to Salesforce® Service Cloud shouldn’t be a nightmare. Indeed, we can make it a breeze. You nevermore have to waste time moving things around and hoping for the best once the process is started. Simply imagine the restarts and restorations that would have to take place in case you make an error on both ends. Spend some time working on things that matter most – keeping your customers happy. We will take care of the remaining part of the transfer!
Import from Unthread to Salesforce® Service CloudOur Team - Your Success
Working hard every day, our team has spent many years of training and experience and can involve them in managing your data migration.
We can deal with all sorts of transfers from and to help desk or helpdesk-like platforms.
We can transfer everything, with no limits to Salesforce® Service Cloud with our import tool. And we’re presenting the following benefits:
Say No To Downtime
Using our methods, we can finish downtimes. We understand that you have to resume duties at once. Data transfer times will be so low that you won’t even notice it . And then your crew can continue doing their daily tasks of caring for clients.
Try it Out First
A successful importing process should have a testing phase. This assures that the complete process will be successful, or you will be able to detect any weaknesses and correct them before doing the real thing. Our specialists have created a tool that gives you endless free trials so that you can assess the process and predict any mistakes.
No Frills Data Migration to Salesforce®
You won’t have to worry about using our tool. It doesn’t require any downloads, applications to install, or even script to create. Migrate data to Salesforce® Service Cloud seamlessly.
Sustaining Ticket Integrity
Another problem with data migration is the integrity of tickets. What kind of use do moved tickets have when they are scrambled or have data missing. That’s why we have rigorous testing before we use our tool. We’re guaranteeing that you’ll have an easy time migrating your tickets.
Why You Should Choose Our Migration Services
Data Security and Privacy
Most people are afraid to use import apps for fear of data leaks. We understand your needs and we make certain that your data will only be used during the transfer process. Everything will be kept confidential.
Import Assistance
Our team of specialists will always be online to help you during the migration process. You’ll be supported during the transfer and we’ll also make sure that everything is working as expected.
Data Safety
Our tech team have created tools that won’t change the records in any way. The transition process will transfer your data from point A to point B with no alterations or loss of information.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
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Tickets
with replies, notes and attachments
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Contact
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Companies
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Agents
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Agents Groups
Knowledge Base Objects
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Articles
with images and attachments
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Categories
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Folders
The Salesforce® Service Cloud Import Process
Migration Preparation
As with any successful import, prep work is required. Login to Service Cloud and create custom fields and agent profiles. For now, triggers and automation rules should be disabled.
Login your Unthread
It’s high time to go over to your Unthread and get the security keys and credentials. You’ll be needing this to link your Unthread with Salesforce® Service Cloud and set up the transfer process.
Connecting Salesforce® Service Cloud
Then, go back to Salesforce® Service Cloud and generate keys and credentials. You’ll also need these in the migration wizard to complete the connection.
Saving Records Structure
You can also change which records you want to be moved and to which fields they belong. Or if you have any additional demands for your transition, you can opt for customization.
Test the Process
Once you’re set, it’s time for a free trial. The free trial allows you complete a transition process and review a small number of data for integrity and success. Plus, you can start it as many times as you need.
Importing to Service Cloud
After doing a free test, it’s time to migrate your data. To simplify the process, select a time when your support crew is the least busy and start the import process.
Hear from our happy customers
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The service was excellent, the pricing and process were clear. Support was excellent! Even though it took us two months to pull the trigger, support was always there to help us out. -
The product and service are fantastic. Even if you are a beginner, they would help you. We transfer our data from Jira Service Desk to Salesforce Service Cloud easily. Support Team held our hand during the whole process.
Automated Import Tool
You can ask for a free demonstration of our import tool reliability. You’ll see the whole process, get a feel of the wizard, and see the data that’s transferred. Migrate your data right now!
Salesforce® Service Cloud Import with our Experts
Still feeling anxious about doing things on your own? Our professionals are always at standby to assist you. We can provide you with a price today!